Impact of management of knowledge standards in institutional Excellence of Banks: A study of Iraqi private banks

Abstract

The financial and banking institutions have been able to increase and generate wealth based on information and data at the outset, which contributed to the development of the traditional economy into an unconventional economy based on how to manage knowledge and the vast amount of information and how to use them, leading to increase and generate wealth. The study demonstrates that the results of relations and influence between the management of knowledge standards and institutional excellence comes from increased attention to raise the level of management of knowledge standards, which leads in turn  to an increase in the level of efficiency of production processes, and to achieve higher levels of customer satisfaction, and institutional growth from the point of view of sample of the investigated banks, which causes the overall improvement in institutional excellence. The study recommends the need to increase the interest of the investigated banks in developing their use of information technology and internal and external electronic communication networks to facilitate the transfer of ideas and knowledge among all departments and individuals working within the bank ,on one hand , and between customers at the local and international level, on the other hand.