Revisiting effectiveness of social marketing and networking on crowdfunding platform during COVID-19
Abstract
This study contributes to revisit the relationships among social marketing, social networking, perceived value, subjective well-being, and funding intention on crowdfunding platform from evidences of structural equation modeling (SEM) and fuzzy set qualitative comparative analysis (fsQCA). Specifically, symmetric approach (i.e., SEM) can identify net effects among research constructs, and then asymmetric approach (i.e., fsQCA) can further understand sufficient conditions for high online funding intention. The study focused on people who had experiences of being involved or interested in interacting with nonprofit organizations, and aimed to understand the public’s intention to raise funds for charity. In this study, a questionnaire was administered via the online Google form platform, and purposive sampling was adopted. For the data analysis, SPSS 20, Amos 20, and fsQCA 30 statistical software were used for descriptive statistical analysis, factor analysis, reliability analysis, SEM, and fsQCA. The results of SEM showed that both social marketing and social networking can effectively enhance perceived value and subjective well-being. Furthermore, perceived value can raise funding intention, but subjective well-being did not reach a significant level of funding intention. The results of fsQCA further indicated that five configurations are sufficient conditions for high funding intention. For example, path 1 indicates that when there is a low degree of social marketing, high perceived value, and low subjective feelings of well-being, it can result in high funding intentions.References
Abdullah, K., Jayaraman, K., Kamal, S.B.M. 2016. A conceptual model of interactive hotel website: The role of perceived website interactivity and customer perceived value toward website revisit intention. Proc. Econ. Financ. 37, 107-175. https://doi.org/ 10.1016/S2212-5671(16)30109-5.
Arslanagic-Kalajdzic, M., Zabkar, V. 2017. Is perceived value more than value for money in professional business services? Ind. Mark. Manage. 65, 47-58. https://doi.org/ 10.1016/j.indmarman.2017.05.005.
Badri, M., Nuaimi, A.A., Guang, Y., Rashedi, A.A. 2017. School performance, social networking effects, and learning of school children: Evidence of reciprocal relationships in Abu Dhabi. Telemat. Inform. 34, 1433-1444. https://doi.org/10.1016/j.tele.2017.06.006.
Baek, E.C., Porter, M.A., Parkinson, C. 2021. Social network analysis for social neuroscientists. Soc. Cogn. Affect. Neurosci., 16(8), 883-901. https://doi.org/10.1093/scan/nsaa069.
Ballestar, M.T., Grau-Carles, P., Sainz, J. 2019. Predicting customer quality in e-commerce social networks: a machine learning approach. Rev. Manag. Sci. 13, 589-603. https://doi.org/10.1007/s11846-018-0316-x.
Campbell, C., Ferraro, C., Sands, S. 2014. Segmenting consumer reactions to social network marketing. Eur. J. Marketing. 48, 432-452. https://doi.org/10.1108/EJM-03-2012-0165.
Chen, Y.R.R. 2017. Perceived values of branded mobile media, consumer engagement, business-consumer relationship quality and purchase intention: A study of WeChat in China. Public. Relat. Rev. 43, 945-954. https://doi.org/10.1016/j.pubrev.2017.07.005.
Cheng, C.F., Chang, M.L., Li, C.S. 2013. Configural paths to successful product innovation. J Bus. Res. 66, 2561-2573. https://doi.org/10.1016/j.jbusres.2012.10.006.
Chi, C.G.Q., Cai, R., Li, Y. 2017. Factors influencing residents’ subjective well-being at world heritage sites. Tourism. Manage. 63, 209-222. https://doi.org/10.1016/j.tourman.2017.06.019.
Das, M., Bhattacharyya, A. 2020. Subjective wellbeing through social support networks among Indian Peri-Urban elderly. Indian. J. Gerontol. 34, 293-312. https://doi.org/10.1007/s12062-014-9099-2.
Dibb, S., Carrigan, M. 2013. Social marketing transformed: Kotler, Polonsky and Hastings reflect on social marketing in a period of social change. Eur. J. Marketing. 47, 1376-1398. https://doi.org/10.1177/152450049700300301.
Ding, Q. Zhang, Y.X., Wei, H., Huang, F., Zhou, Z.K. 2017. Passive social network site use and subjective well-being among Chinese university students: A moderated mediation model of envy and gender. Personality. Individu. 113, 142-146. https://doi.org/10.1016/j.paid.2017.03.027.
Domegan, C., Collins, K., Stead, M., McHugh, P., Hughes, T. 2013. Value co-creation in social marketing: Functional or fanciful? J. Soc. Market. 3, 239-256. https://doi.org/ 10.1108/JSOCM-03-2013-0020.
French, J., Russell-Bennett, R. 2015. A hierarchical model of social marketing. J. Soc. Market. 5, 139-159. https://doi.org/10.1108/JSOCM-06-2014-0042
Goethals, L., Barth, N., Hupin, D., Mulvey, M.S., Roche, F., Gallopel-Morvan, K., Bongue, B. 2020. Social marketing interventions to promote physical activity among 60 years and older: a systematic review of the literature. Bmc. Public. Health. 20, 1-11. https://doi.org/10.1186/s12889-020-09386-x
Gordon, R. 2013. Unlocking the potential of upstream social marketing. Eur. J. Marketing .47, 2011-0523. https://doi.org/10.1108/EJM-09-2011-0523
Hadiansah, I., Purwanegara, M.S., Nugraha, R., Santoso, A.S. 2018. Bridging perspectives of customer value proposition and customer perceived value of intercity non-bus transportation service in Indonesia. S. E. Asian. J. Manageme. 12 (2), 105-122. https://doi.org/10.21002/seam.v12i2.10048
Han, L., Wang, S., Zhao, D., Li, J. 2017. The intention to adopt electric vehicles: Driven by functional and non-functional values. Transport. Res. A-Pol. 103, 185-197. https://doi.org/10.1016/j.tra.2017.05.033
Harris, F. 2022. Social marketing: ready to help revolutionise marketing education. J. Soc. Market. in press. https://doi.org/10.1108/JSOCM-07-2021-0154.
Hong, J.C., Lin, P.H., Hsieh, P.C. 2017. The effect of consumer innovativeness on perceived value and continuance intention to use smartwatch. Comput. Hum. Behav. 67, 264-272. https://doi.org/10.1016/j.chb.2016.11.001
Hung, S.Y., Tsai, J.C.A., Chou, S.T. 2016. Decomposing perceived playfulness: A contextual examination of two social networking sites. Inform. Manage. 53, 698-716. https://doi.org/10.1016/j.im.2016.02.005
Joe, S.W., Tsai, Y.H., Lin, C.P., Ma, H.C., Chiu, C.K. 2017. Assessing perceived value: moderating effects of susceptibility to brand prestige and susceptibility to normative influence. Rev. Manag. Sci. 11, 717-735. https://doi.org/10.1007/s11846-016-0203-2
Kim, B., Kim, Y. 2017. College students’ social media use and communication network heterogeneity: Implications for social capital and subjective well-being. Comput. Hum. Behav. 73, 620-628. https://doi.org/10.1016/j.chb.2017.03.033
Lai, I.K.W., Liu, Y. 2020. The effects of content likeability, content credibility, and social media engagement on users’ acceptance of product placement in mobile social networks. J. Theor. Appl. Electron. Commer. Res. 15, 1-19. https://doi.org/10.4067/S0718-18762020000300102
Landoll, R.R., La, G.A.M., Lai, B.S. 2013. Aversive peer experiences on social networking sites: Development of the social networking-peer experiences questionnaire. J. Res. Adolescence. 23, 695-705. https://doi.org/10.1111/jora.12022
Layeghiasl, M., Malekzadeh, J., Shams, M., Maleki, M. 2020. Using social marketing to reduce salt intake in Iran. Front. Public. Health. 8, 207. https://doi.org/10.3389/fpubh.2020.00207
Leung, Y.K., Mukerjee, J., Thurik, R. 2020. The role of family support in work-family balance and subjective well-being of SME owners. J. Small. Bus. Manage. 58, 130-163. https://doi.org/10.1080/00472778.2019.1659675
Liao, C.H. 2020. Evaluating the social marketing success criteria in health promotion: A F-DEMATEL approach. Int. J. Env. Res. Pub. He. 17, 6317. https://doi.org/10.3390/ijerph17176317
Ma, Y., Koondhar, M.A., Liu, S., Wang, H., Kong, R. 2020. Perceived value influencing the household waste sorting behaviors in rural China. Int. J. Env. Res. Pub. He. 17, 6093. https://doi.org/10.3390/ijerph17176093
Maher, A.A., Singhapakdi, A. 2017. The effect of the moral failure of a foreign brand on competing brands. Eur. J. Marketing. 51, 903-922. https://doi.org/10.1108/EJM-07-2015-0410
Martínez-Ferrer, B., Moreno, D., Musitu, G. 2018. Are adolescents engaged in the problematic use of social networking sites more involved in peer aggression and victimization? Front. Psychol. 9, 801. https://doi.org/10.3389/fpsyg.2018.00801
Mehmet, M., Roberts, R., Nayeem, T. 2020. Using digital and social media for health promotion: A social marketing approach for addressing co-morbid physical and mental health. Aust. J. Rural. Health. 28, 149-158. https://doi.org/10.1111/ajr.12589
Mitchell, A., Madill, J., Chreim, S. 2015. Marketing and social enterprises: Implications for social marketing. J. Soc. Market. 5, 285-306. https://doi.org/10.1108/JSOCM-09-2014-0068
Mitchell, A., Madill, J., Chreim, S. 2016. Social enterprise dualities: Implications for social marketing. J. Soc. Market. 6, 169-192. https://doi.org/10.1108/JSOCM-06-2015-0043
Moglie, M.L., Mencarini, L., Rapallini, C. 2015. Is it just a matter of personality? On the role of subjective well-being in childbearing behavior. J. Econ. Behav. Organ. 117, 453-475. https://doi.org/10.1016/j.jebo.2015.07.006
Nazir, M., Tian, J., Hussain, I., Arshad, A., Shad, M.A. 2020. Examining the Relationship of Online Social Networking Sites’ Activities, Customers’ Brand Choice, and Brand Perception in Health-Related Businesses. Front. Psychol. 11, 2755. https://doi.org/10.3389/fpsyg.2020.546087
Parhankangas, A., Renko, M. 2017. Linguistic style and crowdfunding success among social and commercial entrepreneurs. J. Business. Venturing. 32, 215-236. https://doi.org/10.1016/j.jbusvent.2016.11.001
Pera, R., Quinton, S., Baima, G. 2020. I am who I am: Sharing photos on social media by older consumers and its influence on subjective well‐being. Psychol. Market. 37, 782-795. https://doi.org/10.1002/mar.21337
Prior, D.D. 2013. Supplier representative activities and customer perceived value in complex industrial solutions. Ind. Mark. Manage. 42, 1192-1201. https://doi.org/10.1016/j.indmarman.2013.03.015
Ragin, C.C. 2017. User’s Guide to Fuzzy-Set/Qualitative Comparative Analysis. Available online at: www.fsqca.com.
Reinders, M.J., Onwezen, M.C., Meeusen, M.J.G. 2017. Can bio-based attributes upgrade a brand? How partial and full use of bio-based materials affects the purchase intention of brand. J. Clean. Prod. 162, 1169-1179. https://doi.org/10.1016/j.jclepro.2017.06.126
Song, H., Cadeaux, J., Yu, K. 2016. The effects of service supply on perceived value proposition under different levels of customer involvement. Ind. Mark. Manage. 54, 116-128. https://doi.org/10.1016/j.indmarman.2015.12.003
Su, L., Swanson, S.R., Chen, X. 2016. The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism. Manage. 52, 82-95. https://doi.org/10.1016/j.tourman.2015.06.012
Vogt, C., Jordan, E., Grewe, N., Kruger, L. 2016. Collaborative tourism planning and subjective well-being in a small island destination. J. Destin. Mark. Manage. 5, 36-43. https://doi.org/10.1016/j.jdmm.2015.11.008
Wang, J.J., Zhang, C. 2017. The impact of value congruence on marketing channel relationship. Ind. Mark. Manage. 46, 118-127. https://doi.org/10.1016/j.indmarman.2016.08.004
Wang, Z., Zhao, C., Yin, J., Zhang, B. 2017. Purchasing intentions of Chinese citizens on new energy vehicles: How should one respond to current preferential policy? J. Clean. Prod .161, 1000-1010. https://doi.org/10.1016/j.jclepro.2017.05.154
Wood, M. 2016. Midstream social marketing and the co-creation of public services. J. Soc. Market. 6, 277-293. https://doi.org/10.1108/JSOCM-05-2015-0025
World Health Organization 2022. WHO Coronavirus (COVID-19) Dashboard. https://covid19.who.int.
Yoo, J., Park, M. 2016. The effects of e-mass customization on consumer perceived value, satisfaction, and loyalty toward luxury brands. J. Bus. Res. 69, 5775-5784. https://doi.org/10.1016/j.jbusres.2016.04.174
Yoon, S.J. 2014. Does social capital affect SNS usage? A look at the roles of subjective well-being and social identity. Comput. Hum. Behav. 41, 295-303. https://doi.org/ 10.1016/j.chb.2014.09.043.
Zhang, C.B., Li, Y.N., Wu, B., Li, D.J. 2017. How WeChat can retain users: Roles of network externalities, social interaction ties, and perceived values in building continuance intention. Comput. Hum. Behav. 69, 284-293. https://doi.org/10.1016/j.chb.2016.11.069.
Zhong, J.Y., Mitchell, V.W. 2013. When having is not enough: implications of being satisfied. Eur. J. Marketing. 47, 1975-2001. https://doi.org/10.1108/EJM-10-2011-0585.
Copyright (c) 2022 Transylvanian Review
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.